We are committed to ensuring 100% Purchase Protection for customers by offering genuine products, secure payments and returns for items shopped on hastakala.co.in.
What can I return?
You may return any item that was damaged upon receipt. The item must be unused and in new condition. Customized styles, any stains, alteration, and stitched blouses are not returnable.
Can I return products purchased during Sale?
Products purchased during or on Sale will be eligible for returns or refunds only if there are any manufacturing defects. Accessories, customized styles, stitched blouses, and any alteration are not returnable.
Can I return products purchased during Facetime or Skype call / WhatsApp call?
Products purchased during or on Facetime or Skype call will be eligible for returns or refunds only if there are any manufacturing defects. Accessories, Customized styles, stitched Blouses, and any alteration are not returnable.
Who Pay for Shipping?
If an item is to be replaced due to damage upon receipt, Hastakala will reimburse the complete shipping costs for dispatch and return.
When the Items returned due to change of mind or sizing issues - required you to pay for dispatch and return item(s) to us, with an additional charge(s) of 200 INR for per product as a restocking fee(s).
When will I get my refund?
We will gladly Exchange or give Store Credits.
How do I cancel an order on www.hastakala.co.in?
If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order. For outright cancellations by you: - If you cancel your order before your product has shipped, we will refund the entire amount. If the cancellation is after your product has shipped: - there will be no refunds.