Hastakala offers worldwide FREE shipping facility on all its merchandise. Your orders reach your doorstep, wherever you may be in the world.
Any merchandise loss in transit is borne by Hastakala.
We vouch that this happens extremely rarely, but if at all a parcel is misplaced or lost in transit, the amount paid by you (including the product charges) will be refunded to you by Hastakala.
Customs duty, whenever and wherever applicable, shall have to be borne by the customer only, though. The customs charges are not a part of the purchase and may vary sharply from country to country.
If you wish to cancel a part of your order, the applicable shipping charges will remain the same, and shall not be refunded.
We ensure excellent and secure packaging of all the products shipped by us, so that you get your garments/ purchases in perfect condition.
However, if you ever receive your parcel in a tampered condition, we request you to first take a few clear pictures of the tampered package, before opening it further.
Once an Order is placed and the Payment is confirmed – the product enters its delivery cycle. An ordered product may or may not be available at our warehouse, when an order is placed. Thus, some products may enter the procurement process upon order.
Upon procurement, a product undergoes several quality checks – and finishing processes (as required) – and may go for customization/ stitching/ final fitting (as per the product type/ customer order. Post this, the order is dispatched and shipped to the destination. Your Shipping Address = Destination.
The Dispatch Time – visible on the product page, when you buy – refers to the time when we will dispatch an ordered product from our offices to your shipping address/ destination.
The Delivery Time - Once a product is dispatched from our end, it is handed over to our shipping agents, who ensure that it is delivered to the destination in time. (10-15 Days)